Another Chance Drug & Alcohol Rehab Center of Portland ("Another Chance," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit anotherchancerehab.com or contact us through our website.

If you have questions about this policy, contact us at info@anotherchancerehab.com or call 503-747-0404.

Section 1

Information We Collect

Information You Provide to Us

When you fill out a form on our website, we may collect:

• Contact information: name, phone number, and email address
• Insurance information: insurance carrier and insurance ID number
• Personal identifiers: date of birth and mailing address
• Communication preferences: whether you agree to receive email and text messages from us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Pages visited, time spent on each page, and referring website
• Device type and operating system
• Cookie identifiers (see Section 5)

Section 2

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or insurance verification request
• Verify your insurance coverage before your first appointment
• Send appointment reminders, follow-up communications, and information about our services (only if you opted in)
• Improve our website and understand how visitors navigate it
• Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

Section 3

HIPAA and Protected Health Information

Another Chance is a licensed healthcare provider and a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Information you share as a patient in our clinical programs is protected health information (PHI) and is governed by our Notice of Privacy Practices, which is provided to all clients at intake.

Information submitted through this website, such as insurance verification forms or contact inquiries, is used for pre-intake coordination purposes only. It is handled with the same care as PHI and is not shared with unauthorized third parties.

To request a copy of our Notice of Privacy Practices, contact us at info@anotherchancerehab.com.

Section 4

Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors (such as email platforms and website analytics providers) who process data on our behalf. These vendors are contractually required to protect your information.
• Insurance verification: With your consent, we may share your insurance information with your insurance carrier to verify your benefits.
• Legal requirements: We may disclose information if required by law, court order, or to protect the safety of any individual.
• Business transfers: If Another Chance is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Section 5

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our site. You can manage your cookie preferences through the cookie consent banner on our website.

We use the following categories of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors navigate the site (Google Analytics 4). We use this data in aggregate and do not identify individual visitors.
• Marketing cookies: Used to show relevant ads on other platforms.
• Preference cookies: Remember your settings and choices across visits.

You can withdraw your cookie consent at any time by clicking the cookie preferences link in the footer.

Section 6

SMS and Email Communications

If you check the opt-in box on any of our forms, you consent to receive email and text (SMS) messages from Another Chance. These may include:

• Responses to your inquiry
• Information about our programs and services
• Appointment-related communications

You can unsubscribe from email communications at any time by clicking "Unsubscribe" in any email we send. To stop receiving SMS messages, reply STOP to any text message from us. Standard message and data rates may apply.

Section 7

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Clinical records are retained in accordance with Oregon health records regulations. Website inquiry data is retained for up to 2 years unless you request deletion.

Section 8

Your Privacy Rights

Oregon Residents

Oregon residents have rights under the Oregon Consumer Privacy Act (OCPA), including the right to:

• Know what personal data we have collected about you
• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of targeted advertising

To exercise any of these rights, contact us at info@anotherchancerehab.com. We will respond within 45 days.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Contact us to submit a request.

Section 9

Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Section 10

Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, but we take the protection of your data seriously.

Section 11

Third-Party Links

Our website may contain links to third-party websites, including insurance carriers and community resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any information.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Section 13

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Another Chance Drug & Alcohol Rehab Center of Portland

Email: info@anotherchancerehab.com

Phone: 503-747-0404

Northeast Location: 211 NE 18th Ave, Portland, OR 97232

Northwest Location: 12670 NW Barnes Rd, Suite 200, Portland, OR 97229

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